This will normally take around a week and, you and the seller will be notified once the decision has been made. Once you have completed this process, your claim will be investigated by a member of Amazon’s team who will make a decision on whether or not you should receive a refund. You will then be presented with a comment box – type in the reason for your claim in as much detail as possible, stating dates and prices if applicable.Choose the applicable problem from the drop-down list.Find the order you wish to make a claim on and select ‘Problem with order’.Go to ‘Your Orders’ on your Amazon dashboard.In order to file an A to Z guarantee case, the customer must follow these steps (within 90 days of the estimated delivery date) : The buyer is not permitted to file an A to Z claim if he or she has already processed a chargeback through the payment provider (this is when the buyer requests that a payment made to the seller through a payment provider is reversed.)Ī claim is not possible in these instances as the matter has been passed to the payment provider. Note that the Amazon A to Z Guarantee is not valid for digital items, stored value instruments or instances where a customer has paid for a service rather than a physical product. A claim is within 90 days of the order as set by Amazon’s guidelinesĪ customer may also file an A to Z claim if he or she has returned an item within Amazon’s guidelines and has not received a refund.A customer has been charged customs fees or other unexpected costs which the seller refuses to refund.A customer wants to return an item internationally but has not received either a pre-paid postage label or a refund to cover the cost of the return.A product received is different to the product advertised.A product is received damaged or not in good working order.A product was not delivered within three days of the promised delivery date.In the event that the customer receives no response or no satisfactory response from the seller, he or she may then proceed with an A to Z claim provided that one or more of the following certain criteria are met: In order to file an A to Z claim against a seller, a customer must first have contacted the seller in order to resolve the issue between them.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |